Scheduler Customer Service Support - Bilingual English - Spanish
2.
0 Star, ID Star, ID Full-time Full-time $25 - $27 an hour $25 - $27 an hour 11 hours ago 11 hours ago 11 hours ago At Thrive Services, you will build healthy relationships, gain valuable experience, and help our customers gain independence.
As an organization, we come to work every day to support individuals to Become The Best You! We are seeking a Bilingual Connections Specialist to match customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care services in accordance with our policies and procedures.
DUTIES Manages schedule and phone calls as needed.
Verifies and updates current Customers' contact information.
Notifies the employee of rescheduled and canceled services and updates the schedule as needed.
Assesses the match between customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care.
Conduct the Abuse and Incident reporting processes when necessary and keep the Leadership Informed.
Act as a liaison between the Customer and the Employee Provide timely responses to Customer, Employee, or Staff requests.
Execute the Customers' and employees' monthly follow-up calls.
Coordinate the Meet and Greet visits, notate and execute the matches, and schedule as needed.
Execute the reminder phone calls for the meet and greets.
Intervene, stabilize, and manage acute crisis situations and keep the Leadership Informed.
Handles all return calls/voicemails or SMS regarding the Connections department.
Register activities in the Customer's profile.
SKILLS Type at speeds of 70 wpm.
Clear communication skills.
Must be comfortable on the phone.
Self-starter Patience Attentiveness Effective listening.
Ability to multitask and enthusiasm to learn.
Strong problem-solving skills Warm, friendly personality with strong oral and written communication skills.
Ability to work well under limited supervision.
Critical thinking.
Detail-oriented, thorough.
Ability to use positive language.
Excellent customer service overall.
JOB REQUIREMENTS:
An associate or bachelor's Degree At Least 18 Years of Age Direct Deposit Ability to pass a Background Check Being able to complete a language assessment successfully.
Job Type:
Full-time Pay:
$25.
00 - $27.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
5 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Star, ID Star, ID Full-time Full-time $25 - $27 an hour $25 - $27 an hour 11 hours ago 11 hours ago 11 hours ago At Thrive Services, you will build healthy relationships, gain valuable experience, and help our customers gain independence.
As an organization, we come to work every day to support individuals to Become The Best You! We are seeking a Bilingual Connections Specialist to match customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care services in accordance with our policies and procedures.
DUTIES Manages schedule and phone calls as needed.
Verifies and updates current Customers' contact information.
Notifies the employee of rescheduled and canceled services and updates the schedule as needed.
Assesses the match between customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care.
Conduct the Abuse and Incident reporting processes when necessary and keep the Leadership Informed.
Act as a liaison between the Customer and the Employee Provide timely responses to Customer, Employee, or Staff requests.
Execute the Customers' and employees' monthly follow-up calls.
Coordinate the Meet and Greet visits, notate and execute the matches, and schedule as needed.
Execute the reminder phone calls for the meet and greets.
Intervene, stabilize, and manage acute crisis situations and keep the Leadership Informed.
Handles all return calls/voicemails or SMS regarding the Connections department.
Register activities in the Customer's profile.
SKILLS Type at speeds of 70 wpm.
Clear communication skills.
Must be comfortable on the phone.
Self-starter Patience Attentiveness Effective listening.
Ability to multitask and enthusiasm to learn.
Strong problem-solving skills Warm, friendly personality with strong oral and written communication skills.
Ability to work well under limited supervision.
Critical thinking.
Detail-oriented, thorough.
Ability to use positive language.
Excellent customer service overall.
JOB REQUIREMENTS:
An associate or bachelor's Degree At Least 18 Years of Age Direct Deposit Ability to pass a Background Check Being able to complete a language assessment successfully.
Job Type:
Full-time Pay:
$25.
00 - $27.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
5 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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